Shipping & Returns

Our Return/Exchange Policy

If for any reason you change your mind about your purchase, domestic returns of less than $2000 (within 48 U.S. states) can be made up to 14 days after date of purchase for store credit in the form of a gift card. Send an email to hello@shopaptf.com for return instructions.

*Items priced at $2000 and above will incur a 20% restocking fee, and additional funds will be returned to the original form of payment. We are no longer able to offer a store credit or gift cards for returns valued at $2000 or more. All previously issued gift cards are still valid.

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Item must be in the same condition as it was upon receiving. 

All international sales are FINAL SALE.

All sale items are FINAL SALE.

All items purchased with a discount code of 20% off or higher are FINAL SALE.

All items purchased using Shop Pay are FINAL SALE.

Refunds

All expenses will be credited back via store credit, with the exception of the shipping cost. Shipping charges are non-refundable. Customer is responsible for return shipping. 

If a fragile piece arrives damaged, please send a photo within 24 hours of receiving to hello@shopaptf.com. We will either send you a new piece (when available) or refund your money, whichever is preferred. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

Store Credit

Store credit never expires. Store credit is only available on purchases of $1,999 or less.

Additional non-returnable items:

Gift cards

Pantry items

Health, beauty and personal care items

*Please do not send your purchase back to the manufacturer.


Shipping

To return your product for store credit, you should secure and mail your product to:

Apartment F Returns

1200 E. 11th Street Suite 104

Austin, TX 78702

Apartment F is not responsible for lost items after they leave our facility. If a package is lost, we will follow the appropriate actions to file a claim with the courier, however can not guarantee the package will be recovered. Please ship to an address in which you know you will be able to securely receive the package.

The customer will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.